Privacy Policy
Last updated: April 14, 2026. This policy explains how Hi Social collects, uses, and protects your personal information.
1. Information We Collect
When you use Hi Social, we collect only the information necessary to deliver our services:
Username: Your public social media username (e.g., @yourusername), which is required to deliver followers, likes, or views to your account.
Email address: Used to send order confirmations and support communications.
Payment information: Processed securely through our payment provider. We never store your card details on our servers.
Usage data: Anonymous analytics such as pages visited and time spent, used to improve our platform.
We never ask for your social media password. Your account security is our top priority.
2. How We Use Your Information
We use the information we collect solely to:
Process and fulfill your orders
Send order confirmations and delivery updates
Provide customer support
Improve our platform and services
Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Security
Hi Social takes data security seriously. We use industry-standard encryption (SSL/TLS) to protect all data transmitted between your browser and our servers. Payments are processed through PCI-DSS compliant providers.
We retain your order data for up to 2 years for support and legal purposes, after which it is securely deleted upon request.
4. Cookies
We use essential cookies to keep you logged in and remember your preferences. We also use anonymous analytics cookies (such as Google Analytics) to understand how users interact with our platform — no personally identifiable information is included in these analytics.
You can disable cookies in your browser settings at any time, though some features may not function correctly without them.
5. Third-Party Services
Hi Social uses trusted third-party services including:
Payment processors (e.g., Stripe) to handle transactions securely
Analytics providers to understand usage patterns
Customer support tools to respond to your enquiries
Each third party is bound by their own privacy policy and data protection standards. We only share the minimum information necessary for them to perform their services.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Object to or restrict processing of your data
Data portability
To exercise any of these rights, contact us at support@hisocial.com. We will respond within 30 days.
7. Children's Privacy
Hi Social's services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: support@hisocial.com
Contact page: hisocial.com/contact
We are committed to resolving any privacy concerns quickly and transparently.