Refund Policy
Last updated: April 14, 2026. We stand behind every order — here's exactly what you can expect.
Quick Summary
- Orders not delivered as described are fully eligible for a refund
- Refund requests must be submitted within 30 days of order date
- Partial refunds available for partially delivered orders
- Refills available if followers drop within 30 days of delivery
1. Our Commitment to You
At Hi Social, we stand behind every order. If something goes wrong with your delivery, we will make it right — whether through re-delivery, a partial refund, or a full refund. Our goal is simple: you should always get what you paid for.
2. When You're Eligible for a Refund
You are eligible for a full or partial refund in the following situations:
Your order was not delivered within the stated timeframe and no resolution was provided
You received significantly fewer followers, likes, or views than ordered (more than 10% below the stated amount)
There was a technical error or duplicate charge on your payment
Your order was cancelled by Hi Social for any reason
You are not eligible for a refund if:
The full quantity was delivered as described
You changed your mind after delivery
Your social media account was private, deleted, or restricted at the time of order, preventing delivery
A third party caused the non-delivery (e.g., the social media platform removed the followers)
3. Follower Drop Guarantee
Hi Social offers a 30-day refill guarantee on all follower orders. If your follower count drops below the amount delivered within 30 days of your order, we will top it up at no extra cost.
To request a refill, contact our support team with your order number and we will process it within 48 hours.
4. How to Request a Refund
To request a refund, please contact our support team:
Email: support@hisocial.com
Contact page: hisocial.com/contact
Please include your order number, the email address used to place the order, and a brief description of the issue. We will review your request and respond within 2 business days.
5. Refund Processing
Once a refund is approved:
Refunds are processed back to the original payment method
Processing time: 3–7 business days depending on your bank or card issuer
You will receive an email confirmation when the refund is initiated
We cannot process refunds to a different payment method than the one used for the original purchase.
6. Disputes and Chargebacks
We encourage you to contact our support team before initiating a chargeback with your bank. Most issues can be resolved quickly and directly.
If a chargeback is filed, we reserve the right to dispute it with evidence of delivery. Accounts with active chargeback disputes may have future orders restricted pending resolution.
7. Changes to This Policy
Hi Social reserves the right to update this Refund Policy at any time. The most current version will always be available at hisocial.com/refund-policy. We recommend checking this page periodically for any updates.